How to request a Refund?
- Contact A.S Xpression Customer Care: Initiate your refund request by contacting customer care
You can reach us via the following methods:
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Email sales@asxpression.com with your order number, product name, a copy of your original receipt, and a detailed description of the issue.
Our customer care representatives are available to assist you 24/7, throughout the week, via both email and WhatsApp.
- Provide Necessary Information: When contacting customer care, please have the following information readily available:
- Order number
- Original order confirmation receipt (emailed upon order placement)
- Proof of payment
- Detailed reason for requesting a refund
- Review and Response: Our customer support team will carefully review your request and respond within 24 hours.
- Refund Approval: If your request is approved, you will receive a confirmation email and your refund will be processed within 7-10 business days from the approval date.
- Refund Rejection: In the event of a rejection, our customer support team will reach out to you with a detailed explanation.