How to request a Refund?

    1. Contact A.S Xpression Customer Care: Initiate your refund request by contacting customer care

You can reach us via the following methods:

📲
Email sales@asxpression.com with your order number, product name, a copy of your original receipt, and a detailed description of the issue.

Our customer care representatives are available to assist you 24/7, throughout the week, via both email and WhatsApp.

  1. Provide Necessary Information: When contacting customer care, please have the following information readily available:
    • Order number
    • Original order confirmation receipt (emailed upon order placement)
    • Proof of payment
    • Detailed reason for requesting a refund
  2. Review and Response: Our customer support team will carefully review your request and respond within 24 hours.
  3. Refund Approval: If your request is approved, you will receive a confirmation email and your refund will be processed within 7-10 business days from the approval date.
  4. Refund Rejection: In the event of a rejection, our customer support team will reach out to you with a detailed explanation.